Project Background
“Lewanjia Supermarket” is a large-scale chain supermarket brand in Suzhou City, mainly focusing on fresh food retail and community convenience services, with an average daily foot traffic of over 5,000 people. As new stores open one after another, traditional security systems have gradually exposed multiple problems: such as the difficulty in detecting theft in a timely manner, the chaos in queuing areas, the difficulty in obtaining evidence for customer disputes, and the reliance on manual night patrols, etc.
To enhance the operational safety of the store and the customer experience, the supermarket management has decided to introduce an intelligent and scalable comprehensive security system. With its rich solutions for the retail industry, Ya ‘an Technology successfully won the bid and was responsible for the overall design and deployment of the security system.
Solution
Ya ‘an Technology has customized an “AI Smart Security System” for Lewanjia Supermarket, which includes the following key modules:
Intelligent video surveillance system
A total of 120 high-definition cameras have been deployed both inside and outside the store, covering key locations such as entrances and exits, cash register areas, shelf aisles, and storage areas. Some cameras are equipped with AI analysis functions, supporting detection of people loitering, items left behind, and gatherings, etc.
Intelligent anti-theft identification system
By using AI behavior recognition algorithms, the system can analyze “abnormal item retrieval” behaviors in real time and issue alerts to the security center, significantly reducing the rate of stolen goods.
Crowd flow statistics and hot area analysis
Through facial recognition at the entrance and channel statistics, precise collection of passenger flow data is achieved. Combined with the hot zone analysis map, it helps the operation team optimize the product display and promotion strategies.
Electronic patrol is linked with night monitoring
Security personnel can conduct regular patrols through handheld terminals combined with electronic maps. At night, the cameras automatically switch to low-light infrared mode and support linked voice warnings.
Intelligent dispute playback function
The cameras in the cashier area support simultaneous video recording and voice recording. If customers have transaction disputes, the system can quickly retrieve and replay the incident process with one click, improving the handling efficiency.
Project outcome
The theft rate in the store has dropped by 80% : Through behavior recognition and security linkage, multiple theft incidents have been effectively deterred and stopped.
Customer satisfaction has increased by 20% : By optimizing the queuing area and improving the settlement efficiency, customer complaints have significantly decreased.
More scientific operation decisions: Based on customer flow and hot zone data, the placement of goods and promotion time periods are adjusted, and sales have steadily increased.
Reduce labor costs by 15% : Through systematic inspection and intelligent early warning, reduce reliance on manual monitoring.
Customer feedback
The operation director of Lewanjia Supermarket stated, “What Ya ‘an Technology brings is not merely a camera system, but a full-chain solution that helps us achieve intelligent operation of our stores.” From security guarantees to passenger flow optimization, we have reaped visible rewards.
Summary
This case demonstrates Ya ‘an Technology’s in-depth application capabilities in the retail industry. By integrating AI with video technology, it helps traditional supermarkets move towards intelligence and datafication.